Can I order outside of Germany?
Yes, because we ship all over the world. Shipping costs are incurred and will be added at checkout. We offer discounts and promotions all year round. So pay attention to exclusive offers.
How long will it take for me to receive my order?
It depends on where you are. Orders to the EU will arrive within 8-15 working days. Outside the EU it can take between 12-19 working days. You will find the delivery details in your confirmation email.
Can I track my parcel?
Yes, as soon as your order has left our warehouse, we will send you a tracking link by email. Please note that this email is sometimes marked as junk email.
How will my order be shipped?
Your order will be shipped via DHL. You will receive an email with all updates.
Can I have the pictures personalized?
In addition to the sizes and designs in our shop, you are welcome to contact us for an individual art.
When do I get my order confirmation?
Shortly after you have placed your order, we will send you an order confirmation by email. Please note that this email is sometimes marked as junk email. If you have not received a confirmation, please contact our customer service as an error may have occurred.
Can I cancel my order?
Since we make your order individually, we can usually no longer cancel your order. Contact our customer service as soon as possible if you want to cancel an order you have placed. We may be able to cancel the process.
Can I change my order?
Unfortunately we cannot make any changes once you have placed your order with us. Contact our customer service as soon as possible and we will try to adapt it.
What payment method can I use?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal payments, Apple Pay, Google Pay and Sofort.
My discount code is not working!
Check the spelling and expiration date of your discount code. If it still doesn't work, contact our customer service.